Refund and Returns Policy

At Chachela, we want you to be happy with your purchase. Please read the following terms and conditions before placing your order.

  1. Returns
  • Returns are accepted within 7 days of receiving your order.
  • The product must be unused, unopened, and in its original packaging.
  • Due to hygiene and safety reasons, opened or used perfumes cannot be returned.
  1. Damaged or Incorrect Items

If your order arrives damaged, leaking, or you receive the wrong product, please contact us within 48 hours of delivery.

  • Please provide your order number and clear photographs/videos of the package and product.
  • Chachela will assess the issue and, where applicable, arrange a replacement or refund.
  1. Change of Mind

Change-of-mind returns may be accepted only if the perfume is unused and unopened. Return delivery costs will be the customer’s responsibility.

  1. Refunds

Approved refunds will be processed after the returned product has been received and inspected. Refunds will be made using the original payment method where possible.

Original delivery fees are non-refundable, unless the item was incorrect or arrived damaged due to an error on our part.

  1. Exchanges

If you would like to exchange an eligible unopened product, please contact us within 7 days of receiving your order. Any difference in product price or applicable delivery costs may apply.

  1. Non-Returnable Items

The following cannot be returned:

  • Opened or used perfumes
  • Products damaged after delivery due to misuse
  • Products returned after the 7-day return period
  • Products without their original packaging
  1. Contact Us

For returns, exchanges or refund enquiries, please contact Chachela through our official website:

www.chachela.co.za

By placing an order with Chachela, you acknowledge and agree to these return and refund terms and conditions.